We collect information in three categories:

A. Account Information (Personal Data)

• Identity Data: Your name, email address, company name, and job title when you register.
• Billing Data: If you purchase a paid plan, our third-party payment processors (Razorpay/Stripe) collect your payment details. We do not store complete credit card numbers on our servers.
• Authentication Data: If you sign up via SSO (Google, GitHub, Microsoft), we receive your basic profile info from that provider.

B. Observability Data (Customer Data)

• Telemetry: The logs, metrics, traces, and metadata you stream to our platform from your infrastructure.
• Query Data: The natural language questions you ask our AI (e.g., "Why is the payment API slow?").

C. Technical & Usage Data

• Device Info: IP address, browser type, operating system, and device identifiers.
• Usage Logs: How you interact with the dashboard, feature usage patterns, and session duration.

We use your data solely for the following purposes:

• Service Provision: To ingest, index, and visualize your observability data.
• AI Improvement: To train our "AI Query" models to better understand technical intent. Note: Your raw logs are never shared with other customers or used to train public models.
• Billing & Administration: To process transactions, send invoices, and manage your subscription.
• Communication: To send you critical alerts (e.g., "Server Down"), security updates, and product newsletters (which you can opt-out of).
• Security: To detect potential fraud, abuse, or security incidents on our platform.
• Legal Compliance: To comply with Indian laws, court orders, or government regulations.

• Primary Location: Your data is hosted on secure cloud infrastructure (AWS/GCP) located primarily in India (Mumbai Region) to ensure low latency and data sovereignty.
• Backup Locations: Some encrypted backups may be stored in compliant international jurisdictions for disaster recovery purposes.

We implement enterprise-grade security measures:

• Encryption: Data is encrypted at rest (AES-256) and in transit (TLS 1.2+).
• Access Control: Strict Role-Based Access Control (RBAC) ensures only authorized personnel can access critical systems.
• Audits: We conduct regular vulnerability assessments and penetration testing.

Disclaimer: No method of transmission over the Internet is 100% secure. While we use commercially acceptable means to protect your data, we cannot guarantee absolute security.

We never sell your personal data. We disclose data only in these cases:

• Service Providers (Sub-processors): We share data with trusted third parties who help us operate:
• Cloud Hosting: AWS
• Payments: Razorpay, Stripe
• Support: Intercom, Zendesk
• Analytics: Google Analytics
• Legal Requirements: We may disclose information if required by Indian law, legal process, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity (you will be notified).

• Account Data: Retained as long as your account is active. Deleted 30 days after account closure request.
• Observability Data (Logs/Metrics): Retained based on your plan's retention period (e.g., 7 days, 30 days, or 90 days). After this period, data is automatically purged.
• Billing Records: Retained for 7 years as required by Indian tax laws.

Under Indian law, you have the right to:

1. Access: Request a copy of the personal data we hold about you.
2. Correction: Request updates to inaccurate or incomplete data.
3. Deletion (Right to be Forgotten): Request deletion of your account and personal data, subject to legal retention requirements.
4. Grievance Redressal: Report privacy concerns to our Grievance Officer.

To exercise any of these rights, please email us at connect@logify360.com. We will respond within 30 days.

We use cookies to maintain your session and analyze site traffic.

• Essential Cookies: Required for login and security.
• Analytics Cookies: Help us understand how you use the product.
• You can disable cookies in your browser settings, but some features of the platform may break.

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Officer are:

• Company: Exocode Technologies Private Limited
• Attention: Grievance Officer
• Email: connect@logify360.com
• Address: Delhi NCR, India

We may update this policy periodically to reflect changes in our practices or Indian laws. We will notify you of material changes via email or a prominent notice on our dashboard.

If you have any questions about this Privacy Policy, please contact us at:

Email: connect@logify360.com

Website: www.logify360.com

We collect information in three categories:

A. Account Information (Personal Data)

• Identity Data: Your name, email address, company name, and job title when you register.
• Billing Data: If you purchase a paid plan, our third-party payment processors (Razorpay/Stripe) collect your payment details. We do not store complete credit card numbers on our servers.
• Authentication Data: If you sign up via SSO (Google, GitHub, Microsoft), we receive your basic profile info from that provider.

B. Observability Data (Customer Data)

• Telemetry: The logs, metrics, traces, and metadata you stream to our platform from your infrastructure.
• Query Data: The natural language questions you ask our AI (e.g., "Why is the payment API slow?").

C. Technical & Usage Data

• Device Info: IP address, browser type, operating system, and device identifiers.
• Usage Logs: How you interact with the dashboard, feature usage patterns, and session duration.

We use your data solely for the following purposes:

• Service Provision: To ingest, index, and visualize your observability data.
• AI Improvement: To train our "AI Query" models to better understand technical intent. Note: Your raw logs are never shared with other customers or used to train public models.
• Billing & Administration: To process transactions, send invoices, and manage your subscription.
• Communication: To send you critical alerts (e.g., "Server Down"), security updates, and product newsletters (which you can opt-out of).
• Security: To detect potential fraud, abuse, or security incidents on our platform.
• Legal Compliance: To comply with Indian laws, court orders, or government regulations.

• Primary Location: Your data is hosted on secure cloud infrastructure (AWS/GCP) located primarily in India (Mumbai Region) to ensure low latency and data sovereignty.
• Backup Locations: Some encrypted backups may be stored in compliant international jurisdictions for disaster recovery purposes.

We implement enterprise-grade security measures:

• Encryption: Data is encrypted at rest (AES-256) and in transit (TLS 1.2+).
• Access Control: Strict Role-Based Access Control (RBAC) ensures only authorized personnel can access critical systems.
• Audits: We conduct regular vulnerability assessments and penetration testing.

Disclaimer: No method of transmission over the Internet is 100% secure. While we use commercially acceptable means to protect your data, we cannot guarantee absolute security.

We never sell your personal data. We disclose data only in these cases:

• Service Providers (Sub-processors): We share data with trusted third parties who help us operate:
• Cloud Hosting: AWS
• Payments: Razorpay, Stripe
• Support: Intercom, Zendesk
• Analytics: Google Analytics
• Legal Requirements: We may disclose information if required by Indian law, legal process, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity (you will be notified).

• Account Data: Retained as long as your account is active. Deleted 30 days after account closure request.
• Observability Data (Logs/Metrics): Retained based on your plan's retention period (e.g., 7 days, 30 days, or 90 days). After this period, data is automatically purged.
• Billing Records: Retained for 7 years as required by Indian tax laws.

Under Indian law, you have the right to:

1. Access: Request a copy of the personal data we hold about you.
2. Correction: Request updates to inaccurate or incomplete data.
3. Deletion (Right to be Forgotten): Request deletion of your account and personal data, subject to legal retention requirements.
4. Grievance Redressal: Report privacy concerns to our Grievance Officer.

To exercise any of these rights, please email us at connect@logify360.com. We will respond within 30 days.

We use cookies to maintain your session and analyze site traffic.

• Essential Cookies: Required for login and security.
• Analytics Cookies: Help us understand how you use the product.
• You can disable cookies in your browser settings, but some features of the platform may break.

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Officer are:

• Company: Exocode Technologies Private Limited
• Attention: Grievance Officer
• Email: connect@logify360.com
• Address: Delhi NCR, India

We may update this policy periodically to reflect changes in our practices or Indian laws. We will notify you of material changes via email or a prominent notice on our dashboard.

If you have any questions about this Privacy Policy, please contact us at:

Email: connect@logify360.com

Website: www.logify360.com